Shipping Policy

No inventory / processing time

• JISWAY does not hold local stock. Items are procured after payment confirmation.
• Processing and handling may take time before shipment.

Carrier and ETA

• We select carriers based on destination rules (e.g., Japan Post or DHL).
• Displayed ETA is an estimate and does not include customs delays.

Duties, taxes, and customs

• Import duties and taxes are the responsibility of the recipient.
• Customs delays are not grounds for refunds.

Address errors

• You are responsible for providing an accurate address.
• If a shipment must be re-sent due to address errors, re-shipping costs may be billed to you.

Partial shipments

• We aim to avoid partial shipments. If partial shipment is unavoidable, we will communicate options.

Problems (damage / loss)

• Damage: open a ticket within 7 days of delivery with packaging and item photos.
• Non-delivery: open a case after 14 business days past the estimated delivery window.

For support, use /support.

Related: Refund Policy.