Refund Policy

This policy is designed to be clear and fair for international procurement of industrial fasteners.

Core principles

• No inventory: items are procured after payment confirmation. Processing begins immediately.
• No substitutes: exact JIS specification only.
• Recipient pays duties/taxes. Customs delays are not refundable.

Misorder (wrong size/length/spec selected)

• You are responsible for selecting the correct specification (size/length/pack/finish).
• We do not accept returns or refunds for “ordered the wrong spec” unless our listing/specification was incorrect.

Wrong item shipped (our error)

• If we shipped an item that does not match the order specification, we will replace or refund.
• You must open a support ticket within 7 days of delivery.

Damage in transit

• For damage claims, provide photos of the outer packaging and the item within 7 days of delivery.
• We may request additional photos or carrier documentation.

Lost shipment / non-delivery

• If tracking indicates non-delivery, open a case after 14 business days past the estimated delivery window.
• If the carrier confirms the shipment is lost, we will either resend or refund (at our discretion) after the carrier’s claim process.

Customs delays

• Customs delays are not grounds for refunds or chargebacks.

Payment method differences

• Stripe (card): eligible for the remedies described above.
• Quote / wire / USDT: generally final sale, except if we shipped the incorrect item.

How to request help

Please use /support to open a ticket. Include your order ID if available.

Related: Terms, Shipping Policy.